Our mission is to provide a clinical trial reimbursement service utilizing a simple and effective process that reduces workload and costs for all parties involved.
Reimbursement of clinical trial subjects is a complex task sometimes requiring considerable extra work and cost burdens for sponsoring companies, the clinical trial sites and even for the subjects. Additional care must be exercised to ensure all other data privacy, law, ethical and taxation concerns are addressed. We have the optimal solution for reimbursement that deals with all of these problems!
Opt-X-pense's reimbursement services are unique, transparent and highly effective in assisting companies to implement a successful reimbursement management system.
Our unique reimbursement program helps the subjects to understand how they will get paid for their applicable costs related to their participation in a clinical trial. We also understand the need for confidentiality of sensitive data. We anonymize all subject data to ID codes and study numbers so that any reports you receive are completely in line with EMA, FDA, and other competent authorities/ethics committees' requirements.
Subjects participating in clinical trials authorize us to handle their confidential data for the purpose outlined in the applicable agreement.
We are operating in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
All data is stored on a secure server utilizing current information security best practices.
Data privacy ENG Data privacy HUN
We ensure that all visit and payment confirmation is coded in our system so that subject's personal data are kept strictly confidential and cannot be revealed by the sponsoring companies. In the event the bills are sent to us we anonymize the details to ensure that the reports sponsoring companies can see will meet the standards needed for sponsoring companies and regulatory authorities such as the EMA, FDA or other authorities and ethics committees. Subject information and travel arrangements are totally confidential with reports only showing ID codes and study numbers.
Our team is ready to discuss payment options, and we work within your company's needs in order to set up and customize a cost-effective and well-designed reimbursement management system.
We also assist you in establishing the requirements for each protocol to set-up a protocol-specific reimbursement rate for travel and subsistence (i.e., meals and lodging) on a fair-rate.
Since our establishment in 2014, our company has been continuously and dynamically developing both in terms of capacity and services in order to meet or exceed our clients' expectations.
We are carefully listening to our customers' needs and are proud that our annual customer surveys show above 90% satisfaction rate with our services (2/3 of responders ranked 5/5). Additionally, 95% of our system users would recommend our services to a colleague.
We implemented information security (ISO 27001) and quality management (ISO 9001) systems and got certified in Feb 2019 against these standards.
ISO 27001 Certificate of Approval ISO 9001 Certificate of Approval
Our aim is to provide a clinical trial reimbursement service between you and the clinical trial sponsoring company to protect your confidential data and to provide a simple and effective payment method in the clinical trial you are participating.
We are an intermediary company between you
and the sponsoring company and our goal is
that you are reimbursed in a timely manner.
In order to maintain high quality standards in the long term and to further improve our performance, we continuously monitor trends in the industry and look for ways to enhance and expand our services. Please get in touch with us in case you need an experienced, reliable partner in clinical trial expense reimbursement. Our Team is happy to discuss the potential to work together. For further information and clarifications regarding our service please contact us via email (see below).